Genex is a longtime partner of Heffernan’s Consulting Division. While our relationship started with their Nurse Case Management services, utilized to help direct the care in a workers’ compensation claim, it grew as they broadened their service offerings. As follows:

Ergonomic Evaluations – Genex offers HIB clients cost effective ergonomic evaluations with no minimum in terms of number of evaluations that need to be performed. They offer this service both via an onsite visit or virtually.


Crisis Response Solution – Genex Crisis Response service is designed to help our clients following the aftermath of a traumatic event(s) or difficult situation(s). While not limited to the workers’ compensation system, their specialized team can help employers support the victims and witnesses of traumatic workplace incidents including robberies, assaults, deaths, severe injuries, natural disasters, and ongoing effects of COVID-19.

  • The Genex team is comprised of specially trained clinicians who are full-time Genex employees
  • Their team includes both masters-level counselors and nurses
  • Specialized training in Crisis Response required for all Crisis Specialists
  • Debriefing services available face-to-face, virtually or by phone
  • Crisis intervention: short-term, acute intervention designed to stabilize and mitigate the crisis response.

Goals of crisis response include:

  • Stabilization
  • Reduce symptoms
  • Return the individual(s) to function including work
  • Facilitate access to Continued care if indicated

Crisis response flyer

Referral Form


Nurse Medical Record Review (Bodily Injury Claims – all Lines of Coverage) – When an adjuster needs medical expertise, Genex medical experts can assist with records review and recommendations on appropriateness of care, anticipated future treatment needs or relationship to the original injury.They can…

  • Determine if the claimed injuries could have been caused by the incident in question
  • Assess the diagnosis and treatment provided
  • Review any recommendations for future treatment
  • Identify excessive treatment

Nurse Medical Record Review – Fact Sheet


Care Abroad An international care management solution for customers who have employees working or treating outside the continental U.S.

Care abroad fact sheet

For more information on Genex, their service offerings and pricing or to engage their services, please contact Kelly Podsedly, Sr. Area Sales Manager,, 415-531-3396.